ISL Light for unattended TVM management
We use ISL Light and ISL Always On for unattended remote management of our PC/Windows-based Ticket Vending Machines. Each new TVM …
Starting at $34.90 per month
View PricingOverview
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.ISL Light…
Recent Reviews
Popular Features
- Screen sharing (33)9.090%
- Over-the-Internet remote session (33)8.686%
- File transfer (33)8.181%
- Multi-platform remote control (28)7.878%
Reviewer Pros & Cons
Pricing
Cloud
$34.90
Cloud
per month
Self-Hosted
$44.90
On Premise
per month
Pay-per-Use (500 minutes)
$125
Cloud
per year
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.islonline.com/pricing/?utm_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $34.90 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.
ISL Light allows the operator to invite a client to join a support session by typing in a unique session code, or to start the remote support session directly from live chat software. The software is translated in 28 languages and used across a range of industries that includes banking, government, insurance, and healthcare.
Key features include screen sharing, unattended access to remote computers, permission management, chat messaging, session recording, file transfer, WakeOnLAN, RDP routing. The product is subject to high-security standards and provides two-factor authentication and AES 256-bit data encryption.
ISL Light can be deployed as a cloud service or as an on-premise solution. The license does not limit the number of users, installations or the number of clients users connect to.
ISL Light Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: RDP Routing
- Supported: White labeling
- Supported: Reports
- Supported: Multi-monitor support
ISL Light Screenshots
ISL Light Video
ISL Light - Remote Desktop Software
ISL Light Integrations
ISL Light Competitors
ISL Light Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | United Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East |
| Supported Languages | English, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech |
Frequently Asked Questions
ISL Light starts at $34.9.
Reviewers rate Screen sharing highest, with a score of 9.
The most common users of ISL Light are from Small Businesses (1-50 employees).
ISL Light Customer Size Distribution
| Consumers | 1% |
|---|---|
| Small Businesses (1-50 employees) | 45% |
| Mid-Size Companies (51-500 employees) | 39% |
| Enterprises (more than 500 employees) | 15% |
Comparisons
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Reviews and Ratings
(58)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ISL Light is a versatile software that offers numerous use cases for remote technical support and assistance. Users from various industries and organizations have found value in its features and functionalities. The software is extensively used by technical departments and individuals across companies to connect remotely with customers' computers, providing help and troubleshooting devices. It serves as a reliable tool for on-demand support, where clients can enter a support code on a website and download an EXE file for remote control. Additionally, it functions as an unattended access method for clients' servers, acting as a backup remote-access solution. Users appreciate the ease of use and effectiveness of ISL Light in supporting customers throughout North America, solving their problems remotely and saving time and travel costs.
The software's usage extends beyond technical support teams; it is embraced across organizations during the pandemic, enabling employees to access work computers from home. It proves to be invaluable for IT services companies, offering IT support to small and medium-sized businesses. Furthermore, ISL Light finds application in the field of greenhouse automation systems, assisting remote growers in addressing IT issues. The platform earns users' trust through its fast and reliable performance, supplemented by excellent online support. Whether it's serving external customers or internal colleagues, ISL Light caters to specific problems with its ability to provide remote solutions.
Notably, the software goes beyond customer support; it plays a role in workshops, development discussions with clients, making remote presentations, managing multiple connected users, and facilitating daily work. Its intuitive interface garners praise from users, who find it simple yet pleasant to navigate. With regular updates and cross-platform compatibility, ISL Light continues to enhance user experiences. Those seeking remote access solutions vouch for ISL Light's efficacy in resolving IT issues promptly without the need for physical intervention or extended phone-based support. From supporting end users to controlling production systems and working PCs from home, ISL Light proves versatile in different scenarios. Moreover, its cost-effectiveness, stability, and support for various operating systems contribute to its popularity.
The product has been particularly beneficial in times of crisis, such as during the COVID-19 pandemic, where it allows schools and non-profit organizations to provide remote access to computers. Users appreciate the software's ability to be installed on multiple devices and facilitate communication in different languages. Overall, ISL Light serves as a reliable tool for remote technical support, proving invaluable across industries and organizations, with users highlighting its ease of use, reliability, and time-saving capabilities.
Availability: Users have consistently praised the availability of the software, with many stating that it has been accessible on systems at all times. This has been a major advantage for users, as they can access the software even when they are not physically present.
Simplicity of User Interface: The simplicity of the user interface has received high appreciation from users, who mention that they do not need to read any manuals to effectively use the software. This user-friendly interface allows users to navigate and utilize its functions without any difficulty.
Wide Range of Options: Many reviewers have mentioned that the software provides a wide range of options, allowing them to easily view system status information such as CPU, memory, and disk space. This feature enhances their ability to monitor and manage their systems efficiently.
Configuration and Customization Interface: Some users have found the configuration and customization interface to be opaque, making it difficult to understand and navigate. They mentioned that it would be beneficial if the interface was more intuitive and user-friendly.
Chat Functionality: Several reviewers have mentioned that the chat interface for talking to clients is too simplistic and lacks advanced features. They suggest enhancing its functionality by adding options such as file sharing, screen sharing, or video conferencing capabilities.
'Always On' Machine Status Information: A number of users have expressed frustration with the inability to view 'always on' machine status information without explicitly connecting, which they find inconvenient. They recommend having a dedicated section or dashboard where users can easily check the status of their machines without having to establish a connection.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
April 02, 2024
ISL Light
We use it to offer remote support to our customers and do remote maintenance of our business customers their devices. We also use the webchat function to communicate with customers and help them remotely. So the product addresses the business problems related to remote support and remote maintenance of our customers.
- Connect with whatever Windows based device
- Allow management of files remotely
- Stable connections and high performance
- Great support
- The option to disable keyboard/mouse during session
- Whitelabel functionality - customize how it looks even further
- Better Wake-on-Lan support
48.57142857142857%
4.9
- Eased our remote support
Way better support, easier to connect as it only uses a short number instead of an id and password - better connection and more stable
We use ISL to support our customers in our business system. When we are not able to support them by phone or mail we use ISL to connect to the customer's computer, to help them resolve their problem. In some cases, this is the only way we have to help the customer from a distance.
- Simple interface
- Many usable functions
- To connect/download to ISL is often a problem for customers with little IT knowledge. A simpler way for the customer to connect would be nice.
- Ability to operate the customer's computer.
- Fast and simple connection.
12.142857142857142%
1.2
- High level of service on our support
- TeamViewer and GetAccept
Both of these other products are really good on the functional part. However, they are a little less good when it comes to easy connecting.
Score 10 out of 10
Vetted Review
Verified User
ISL Light can nicely be used when I make presentations of some goods to clients remotely. You can find that you can connect to clients showing your desktop screen very quickly through ISL Light. This tool can be used as sales support tool, for sure.
- Very nice for remote product presentation with live demo.
- Very easy to use.
- Very fast responding.
- Very fast when you use file transfer even with huge sized file.
- I prefer to change audio quality setting.
- It would be good if it was possible to change video quality setting to high definition.
88.33333333333334%
8.8
- Saving much time and cost to visit clients.
-Fast responding
-Easy to use
-Fast transfer
-Easy to use
-Fast transfer
March 02, 2021
ISL Light because control matters
Score 10 out of 10
Vetted Review
Verified User
We use ISL Light to serve our external and internal clients - we sell antivirus tools and help desk that require a high demand in technical support, and with ISL Light we supply that need. What is most interesting about ISL Light is that it allows us as a company to control all users who use the tool and monitor their use.
- Control is key. ISL Light allows us to have control of all the movements that our employees could make.
- The software usage reports allow us to make strategic decisions for the company, unlike other tools this allows us to track its use.
- I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
- Something in the design does not look so modern, I would like its interface to look more attractive.
97.69230769230771%
9.8
- The impact we have with ISL Light is very positive because it allows us to guarantee our clients not only support care but also security and that trust translates into business.
- TeamViewer and AnyDesk
ISL light is a corporate tool that takes security into account first and foremost and that is something that these tools do not really take into account. The control of users, the reports and the roles that can be assigned definitely led us to make the decision.